Shipping & Returns

SHIPPING POLICY

General Guide For Deliveries 

We try our best to get our deliveries out on time and on a set date, how ever subject to delay in transit, damage in transit, stock at the time of goods and any other cause beyond reasonable control of 7 Days Plumbing and Bathroom Supplies, we will do what is possible to reduce any issues arising. 7 Days Plumbing and Bathroom Supplies shall be excused from failure to deliver or complete which is contributed to by any such cause and the time specified for completion of delivery shall be extended and shall not constitute a breach of contract, nor shall it affect any other provisions of the contract.

Deliveries booked by the Customer directly are charged to the customer directly by the freight company, and all charges, damages, shortages and delays will be the sole responsibility of the Customer.

Dispatch

Your goods will be dispatched typically within 2 to 16 business days after your order. Once your order has been sent to our nominated carrier it becomes their responsibility and often shipping times can vary. 7 Days Plumbing and Bathroom Supplies is not liable and/or responsible for any delays and/or lost and/or stolen orders in transit.

Deliveries to within the Sydney Metro area are typically carried out by our 7 Days Plumbing and Bathroom Supplies truck driver, these deliveries shall be made during normal working hours (Monday-Friday) and to the Sydney Metropolitan area only.

*OH&S regulations LARGE, BULKY & Heavy items are delivered to kurbside only.

*Items over 25Kg or large bulky items such as vanities and baths require more than one person to carry onto site, it is your responsibility to provide an additional person/s to our Driver on delivery of these items. Deliveries made by our contracted couriers or direct deliveries by our Suppliers may sometimes fall outside normal trading hours. It is the responsibility of the Customer to ensure that an authorised person over the age of 18 years, be available to take delivery of the order and we require a signature on delivery.

no authorised person is available to receive the goods, the goods will be returned to the warehouse and an additional delivery fee will be charged for delivery at an alternative time, unless the customer requests and gives permission for the goods be left on site the driver’s signature and date shall be deemed to be acceptance of the delivery whether by 7 Days Plumbing and Bathroom Supplies or Freight Courrier.

Deliveries outside the Sydney Metro area are made by contracted couriers, post or delivered directly by our suppliers. These deliveries are limited to products that are not bulky, heavy or fragile.

Deliveries to areas outside the Sydney Metro area are limited for LARGE, BULKY and FRAGILE products, where we do not offer delivery - you can arrange pick up of your goods directly from our Warehouse based in Croydon Park NSW 2133. Our team will contact you when your goods are ready for pick up.

BEFORE YOUR DELIVERY - Our Support team will contact you before delivery to advise when to expect your delivery. If we are unable to contact you on the numbers provided, we will attempt to leave a message. If there is a delay on the day our driver will attempt to contact you to make you aware of the delay and reschedule required.

*Please advise us prior to delivery if there is poor access- such as steep slope, stairs etc. or restricted access or special details regarding your delivery address.

DAMAGE OR SHORTFALLS – The Customer will be responsible for immediate examination of the goods upon delivery, and shall give us notice if there is any shortages, damage or other errors in delivery. If the purchaser fails to give such notice within 48 hours on which the goods are delivered to its premises or other the goods shall be deemed to have been accepted by the purchaser. Under no circumstances shall 7 days plumbing and bathroom supplies be liable for shortages, damage or other errors in delivery unless the purchaser has advised 7 days plumbing and bathroom supplies within 48 hours of the date on which the goods are delivered.

Shipping calculated by delivery destination within Australia in the checkout.

 

Location	Estimated Time Frame
Sydney Metro Area Greater NSW	3 - 10 Business Days 5 - 14 Business Days
Metro Melbourne, ACT and Brisbane Regional & Rural Victoria and Queensland	4 - 15 Business Days 4 - 16 Business Days
South Australia, Western Australia, Tasmania And Northern Territory	4 - 18 Business Days

 

 

Changing Orders

Once your order has been sent 7 days plumbing and bathroom supplies is  unable to make changes to your order. However, if you realise you have provided an incorrect delivery address, please email us as soon as possible at Hello@7daysplumbing.com.au  for online purchases or contact the showroom for in-store purchases, and we will do our best to assist.

Tracking

We will provide you with a tracking number for shipping not carried out by 7 days plumbing and bathroom supplies delivery truck, however these may or may not be real-time trackable depending on the transport company making your delivery.

INSURANCE – No Insurance is provided by 7 days plumbing and bathroom supplies. The Customer acknowledges that insurance of all goods is the responsibility of the Customer at point of delivery.

 

RETURNS POLICY

1. We do not accept the return of any Products on a change of mind basis. If any Product is faulty, not of merchantable quality, not fit for its intended purpose, and where we do not conduct an inspection of the site or proposed installation location, we do not warrant or represent that the Products will be fit or suitable for your requirements or specifications or does not match the description then please contact us by email at orders@7daysplumbing.com.au and one of our Customer Service Team will assist. For in-store showroom purchases contact the sales consultant from the showroom you purchased your products from. We will offer a replacement Product, credit note or refund at our discretion subject to the requirements of the ACL, where applicable, and these terms and conditions.
2. All our items are checked for damage and missing parts prior to delivery. They are sent out in good and brand-new condition. It is important to thoroughly check your Products upon delivery and to notify 7 days plumbing and bathroom supplies or the Showroom for in-store purchases within 48 hours of receiving the order, and report any shortage, discrepancy, defect, wrong specification or similar problem to the Seller as soon as you become aware of it. Where applicable, you must provide photographic evidence of any damage or defect alleged.
3. Any claims for credits must be made in writing to our showroom sales consultant for in-store purchases or for online purchases to hello@7daysplumbing.com.au within 48 hours of date of delivery, otherwise you are deemed to have accepted the Products and liability for the Products.
4. We will evaluate your return request and send you full return instructions and return address, The postage cost for the return will be by the customer except where we subsequently deem the returned Product faulty, not of merchantable quality, not fit for its intended purpose, where we do not conduct an inspection of the site or proposed installation location, we do not warrant or represent that the Products will be fit or suitable for your requirements or specifications or that it does not match the description on the Site in which case we will refund the postage cost to you.
5. Please be aware that it is your responsibility to ensure that your returned item reaches us safely. We are not liable for the loss or damage of return items in transit. Please use a traceable delivery method and keep a record of your tracking number. We will contact you to confirm when a return has been received by us.

• Goods must be in original, packaging which is in good order and condition.
• Products are to be returned to Gladesville Warehouse at Customers expense.
• The products have not been used, installed or install attempted.
• Items returned for credit will only be refunded after inspection, to determine whether goods are in good order and condition and in original packaging.
• 20% Restocking fee applies.
• Delivery fees are not refundable.
• Custom made to order goods (vanities, heated towel rails, mirrors etc), special finishes orders (i.e. Tapware), special order Indent items, sale items and floor stock clearance items are NON-REFUNDABLE.
• Refunds can only be made to the same credit card as the original payment was made. Refunds for EFT or cash payments are made via EFT to customers bank account.