Shipping & Returns

SHIPPING POLICY

General Guide for Deliveries

At 7 Days Plumbing and Bathroom Supplies, we strive to ensure timely and accurate deliveries. However, due to potential delays in transit, damage during transport, stock availability, or any other factors beyond our reasonable control, we will take all necessary steps to minimize any issues. In such cases, 7 Days Plumbing and Bathroom Supplies shall be excused from any failure to deliver or complete an order, and the specified delivery timeframe will be extended without constituting a breach of contract.

Customer-Booked Deliveries

If the Customer arranges their own delivery, all associated charges, damages, shortages, and delays will be the Customer's sole responsibility.

Dispatch

Orders are typically dispatched within 2 to 16 business days. Once the order is handed over to the carrier, the responsibility for delivery lies with the carrier. 7 Days Plumbing and Bathroom Supplies is not liable for any delays, lost, or stolen orders during transit.

Deliveries within the Sydney Metro area are generally made by our in-house driver during regular business hours (Monday-Friday). Large, bulky, and heavy items are delivered to the curbside only, in compliance with OH&S regulations. If items exceed 25kg or are large and bulky (such as vanities and baths), it is the Customer's responsibility to provide additional assistance to our driver. Deliveries by our contracted couriers or directly from suppliers may occur outside normal business hours. The Customer must ensure an authorized person over the age of 18 is available to receive and sign for the delivery. If no authorized person is available, the goods will be returned to the warehouse, and an additional delivery fee will be charged for redelivery unless the Customer has authorized the goods to be left on-site.

For deliveries outside the Sydney Metro area, contracted couriers, postal services, or direct deliveries from suppliers will be used. These deliveries are restricted to products that are not bulky, heavy, or fragile. For items not eligible for delivery outside Sydney Metro, customers can arrange pickup from our warehouse in Croydon Park, NSW 2133. Our team will notify the Customer when the goods are ready for pickup.

Before Your Delivery

Our Support team will contact you before delivery to provide an estimated delivery time. If we are unable to reach you, we will attempt to leave a message. In the event of a delay on the day of delivery, our driver will contact you to inform you and reschedule if necessary. Please notify us in advance of any access issues, such as steep slopes, stairs, or restricted entry.

Damage or Shortfalls

The Customer is responsible for immediately inspecting the goods upon delivery. Any shortages, damages, or errors must be reported to us within 48 hours. Failure to do so will be considered acceptance of the goods. 7 Days Plumbing and Bathroom Supplies will not be liable for any shortages, damages, or delivery errors unless notified within 48 hours.

Estimated Delivery Times

Delivery times vary based on location:

  • Sydney Metro Area: 3 - 10 Business Days
  • Greater NSW: 5 - 14 Business Days
  • Metro Melbourne, ACT, and Brisbane: 4 - 15 Business Days
  • Regional & Rural Victoria and Queensland: 4 - 16 Business Days
  • South Australia, Western Australia, Tasmania, and Northern Territory: 4 - 18 Business Days

Changing Orders

Once an order has been dispatched, no changes can be made. If you realize an incorrect delivery address has been provided, please contact us immediately at sales@7daysplumbing.com.au for online purchases or the showroom for in-store purchases. We will do our best to assist.

Tracking

For deliveries not handled by our in-house delivery truck, we will provide a tracking number. However, real-time tracking availability depends on the carrier.

Insurance

7 Days Plumbing and Bathroom Supplies does not provide insurance for deliveries. The Customer is responsible for insuring goods upon delivery.

Returns Policy

We do not accept returns for change-of-mind purchases. If a product is faulty, not of merchantable quality, or unfit for its intended purpose, please contact us at sales@7daysplumbing.com.au within 48 hours for assistance. For in-store purchases, contact the sales consultant from the showroom where the purchase was made. We may offer a replacement, credit note, or refund at our discretion, subject to the Australian Consumer Law (ACL) and our terms and conditions.

All items are inspected before dispatch to ensure they are in good condition. It is crucial to thoroughly inspect your products upon delivery and report any discrepancies within 48 hours. If applicable, photographic evidence of damage or defects must be provided. Claims for credits must be made in writing within 48 hours of delivery.

Returned items must be in their original packaging, unused, and in good condition. A 20% restocking fee applies to returns, and delivery fees are non-refundable. Custom-made, special order, sale, and clearance items are non-refundable.

Refunds are processed to the original payment method. Refunds for EFT or cash payments will be made via EFT to the Customer's bank account.

For any questions or assistance, please contact our customer service team.